The company carries out returns and exchanges of goods of proper quality in accordance with the Law “On Consumer Protection”. Exchange and return of goods is carried out via the “Nova Poshta” postal company or at the address 3a Naberezhno-Khreshchatytska St. (04070), Kyiv, Ukraine. To resolve questions about exchanging and returning goods, call our manager at +38 (066) 635 08 94, +38 (098) 645 40 10.
Return and exchange periods
Return and exchange of goods is possible within 14 days after the buyer receives the goods.
Return shipping of goods is arranged by agreement.
Return conditions for goods of proper quality
Under Article 9 of the Law of Ukraine “On Consumer Protection”, there are two reasons a buyer may return or exchange purchased goods:
1. if the goods do not meet the quality declared by the manufacturer;
2. if the goods fully meet all requirements but for some reason do not suit the buyer.
Returns are made using the transport services of the “Nova Poshta” company.
The return must be of proper quality, namely:
– the product packaging is undamaged
– the set is complete – there are no
– mechanical damage
– no signs of use
A return shipment can be made within 14 days of receipt. Returns are made at the Sender’s expense. Refunds are made in a way convenient for the customer within 3 business days after the seller receives and inspects the goods.
Return conditions for goods of improper quality:
Under Article 8 of the Law of Ukraine “On Consumer Protection”, if defects are found within the established warranty period, the consumer has the right, in the manner and within the periods established by law, to demand: – a proportional price reduction; – free elimination of the product’s defects; – reimbursement of the costs of eliminating the product’s defects. – if defects are found that cannot be repaired, the customer may request a replacement of the goods or a refund. Notification of receipt of goods of improper quality must be made within the first 24 hours after the customer receives the goods, by phone call, by email to contradrone13@gmail.com, or in the Viber – Telegram messenger at +38 (066) 635 08 94, +38 (098) 645 40 10.
The consumer requirements provided for in this article are not subject to fulfilment if the seller or manufacturer (the enterprise satisfying the consumer requirements established by the first part of this article) proves that the product’s defects arose as a result of the consumer’s violation of the rules for using or storing the goods. The consumer has the right to take part in the quality inspection of the goods in person or through their representative. Returns are made at the Recipient’s expense.
Refunds are made in a way convenient for the customer within 3 business days after the seller receives and inspects the goods.
In accordance with the Law “On Consumer Protection”, the company may refuse a consumer an exchange or return of goods of proper quality if they belong to the categories listed in the current List of non-food goods of proper quality that are not subject to return and exchange.
